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Get answers about United Academy

Have a question about training and certifications through United Academy? Read below for answers to some of the common questions.

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FAQs

Frequently Asked Questions about United Academy

Login & Registration
How do I log in?

Click on the Sign In/Register button on the top right corner. If you have a United Rentals account, use the same username and password that you use on the other platforms.

ur log in highlighted

ur log in screen

If you do not have an existing United Rentals account, click the Create Profile button on the right-hand side and fill out the necessary fields to create an account.

ur log in screen

 

 

How do I create a Learner profile?

From the drop down arrow next to your name, click on Profile. Under the Learner profile section, click the Create Learner Profile button.

create learner profile screen

How do I change/link a rental account?

On the top header bar, to the left of the site language selection, there is a link to Select an Account. Click the link to change or add an account.

select an account instructions

How do I upgrade to manager?

Once you’re logged in, click on the dropdown next to your name and select Profile. Under the Learner Profile section, click the button that says Upgrade to Manager.

upgrade to manager instructions

How do I launch training?

From the Train page, click the Launch Training button.

launch training screenshot

Your enrollments will be displayed under My Programs or My Enrollments. Click the View Registered Courses hyperlink to expand the class details and scroll down to click the Launch button.

launch training screenshot

User Management
How do I view my training credentials?

Once you’re logged in, click on the dropdown next to your name and select Training Credentials. Click on the button that says My Training Profile to see your active certifications.

view training credentials

How do I view my team’s training credentials?

Click on the dropdown next to your name and select Manage Users. The list of users you manage will be displayed. Click the View button next to the selected user to display their Training Profile.

view team training credentials

How do I add a new user?

Once you’re logged in, click on the dropdown next to your name and select Manage Users. The list of users you manage will be displayed. Click the pencil icon on the right to edit a user’s info.

how to update a user

How do I update my users?

Once you’re logged in, click on the dropdown next to your name and select Manage Users. The list of users you manage will be displayed. Click the pencil icon on the right to edit a user’s info.

how to update a user

How do I print a wallet card?

Once you’re logged in, click on the dropdown next to your name and select Training Credentials. Click on the button that says My Training Profile.

wallet card instructions

From your Completed trainings, click on View to download your certificate and temporary wallet card.

*Note – the wallet card is the same for all of your completed trainings. When scanned, the wallet card will display all of your active certifications.

how to print a wallet card

Request Training
How do I request training?

Step 1: Find the class you want from the course catalog and click to view the course details

course catalog
 

Step 2: Choose one of our upcoming available sessions. You can filter offerings by date or location.

*Can't find a session that will work for you? Proceed to step 3 without making a selection.

course detail page


Step 3: Click the Request Information button and fill out the contact information form. One of our Training Experts will get in touch to process the order.

lead form

lead form

How do I set my location?

When you are viewing the course catalog by category or training topic, you can click on Set Location on the left-hand side to enter your location.

set location instructions

How do I change my language?

On the top header bar, there is a language dropdown to the left of the Sign In/Register button. Click the dropdown to choose the site language.

select language instructions

How do I change my currency?

When you are viewing the course catalog by category or training topic, you can use the currency filter on the left-hand side to display pricing in USD or CAD.

how to change currency

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