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United Rentals Mobile App

A smarter worksite in the palm of your hands.

Off-rent, extend, manage and track your equipment – all from your phone.

MOBILE APP FEATURES

Complete all your rental tasks right on your phone or tablet.

mobile app rent

 

 

Rent

Browse our rental catalog, get pricing, and reserve equipment 24/7.

mobile app manage view

 

 

Manage

View equipment and jobsite details, off-rent and extend equipment, request pickup, and request service.

Mobile app track view

 

 

Track

Monitor equipment utilization, track its location, and track deliveries from branch to jobsite.

mobile app pay view

 

 

Pay

View, share, and pay invoices in just a few taps.

man using mobile app

Download the United Rentals Mobile App

With the United Rentals Mobile App, it’s easier than ever to work smarter and safer. Its intuitive design and core functionalities help you solve everyday worksite challenges – from anywhere.

 

 

Learn more about the United Rentals mobile app.

Rent, extend rentals, set up deliveries, make payments, and much more. 

Frequently Asked Questions

Frequently Asked Questions
How can I pay invoices in the app?

Through the ‘Invoices’ Screen

  1. Select one or multiple ‘Open’ invoices.
  2. Select ‘Pay Now.’ 
  3. Select from any existing payment method.
  4. Select ‘Submit Payment.’
  5. Upon successful payment you will receive confirmation sent to the email within your digital profile.

*Note: Managing and paying invoices is dependent on permissions as set up by the account Administrator. 

How can I add a new payment method?

To add new payment methods, please visit https://totalcontrol.ur.com/.

From here, you’ll be able to set up new payment methods within the app soon. We’ll let you know when that feature is available.

To set Up Online Payments in Total Control:

  1. Click the ‘Admin’ Tab.
  2. Click ‘ACH Payments.’ 
  3. Click ‘Select Account(s).’ 
  4. At the Right, click ‘Create.’

Or

  1. Click ‘Credit Card Payments.’ 
  2. At the far right of the page, click ‘Create.’ 
  3. Be sure to input all 4 digits (month and year) for your credit card expiration date.
  4. Follow the prompts and make sure the card is your ‘Default.’

To Make Payments in Total Control: 

  1. Go to the ‘Invoice’ tab.
  2. Go to the ‘Open’ tab (only Unpaid invoices are in the Open tab). 
  3. Check each box to the left on the line that you want to pay.
  4. Scroll up, above the ‘Paid’ tab and click ‘Submit for Payment.’ 
Where can I submit a Service Request in the app for my rental?
  1. Through the ‘Equipment’ screen, users can select ‘Quick Actions’ on the given rental and then ‘Request Service.’
  2. Select your equipment issue or ‘Other’ if not listed.
  3. Provide as much detail as possible in the ‘Issue’ field in addition to any photos that could be of help.
How can I rent from the app?

Via ‘Search Catalog’ in the ‘Dashboard’ screen, you will be directed to UnitedRentals.com where you can browse and rent from the catalog 24/7.

Via ‘Rent’ in the bottom navigation, you will be able to browse and rent from the catalog 24/7. Additionally, you can ‘Rent Another’ which is available in ‘Quick Actions’ for a given asset. 

How can I cancel a pickup?

To cancel a pickup, you will need to contact your United Rentals representative. Follow these instructions below to find your point of contact. 

Via the ‘Equipment’ screen: 

  1. Choose your desired rental. 
  2. Find the ‘Rental Branch’ section and you will see the phone number associated with the respective rental branch that you can call. 
How can I update the Purchase Order for my rental?

Through the ‘Equipment’ screen: 

  1. Choose your desired rental. 
  2. Go to the ‘Contract’ section.
  3. Select ‘Edit’ in the Purchase Order field. 
How can I link another rental account?

Through the ‘Settings’ screen

  1. Select ‘Switch’ under the ‘Account’ section.
  2. From here, select ‘Link Another Rental Account’, then select ‘Help’ and then ‘Email Support’ to retrieve your rental account PIN.
  3. Upon receiving your PIN from support, you can return to the Link Rental Account screen and enter your Account number and respective PIN.

Need additional support?

tel:844-873-4948
Equipment

Questions About Your Rental?

Call the Customer Care Center (844-873-4948)

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