Next Generation Total Control - Smarter Equipment and Jobsite Management
Next Gen Total Control is here - designed to help you manage your equipment and jobsite faster, safer and more efficiently.
More Control. Less Effort.
Total Control is a comprehensive fleet and worksite management solution that gives you real-time visibility into your rental equipment and costs. With the new Next Gen Total Control, you can:
- Optimize Operations – Easily track and manage your rental equipment, invoices, liens, and reports.
- Enhance Productivity – Stay informed with real-time notifications and improved reporting tools.
- Streamline Ordering – Order equipment online with enhanced search and checkout capabilities.
- Gain New Insights – Our NEW Insights Center helps you track sustainability goals and jobsite productivity.
- Simplify Administration – Manage user roles and access with enhanced admin controls.
Take control of your fleet and worksites with the power of Next Gen Total Control.
Switch Seamlessly
Next Gen Total Control offers an improved experience, but some capabilities remain in the legacy version. Use the toggle at the top of your screen to switch between versions at any time.
What can Total Control do for your business?
See: Real-time visibility
See equipment utilization and pinpoint the location of your rented and owned equipment anytime, anywhere with Total Control.
Manage: An all-in-one solution
Order and return equipment, view and pay invoices, submit lien release requests and set alerts for important issues.
Measure: Benchmark and track
Use our GPS-enabled fleet and years of data to benchmark your equipment performance against your industry peers.
Optimize: Improve operational efficiency
Stay on top of your equipment and improve team efficiency with real-time order notifications.
The value Total Control brings to your business
Ease of use
Streamline equipment management operations with our user-friendly interface, intuitive design and robust Help Center for support.
Cost forecasting
Gain detailed insights into your spending, payment history and your equipment’s cost cycle through effective cost forecasting.
Customizable and flexible
Monitor, benchmark and compare how your equipment stacks up against industry peers.
KEY FEATURES
Emissions Dashboard
Track your environmental impact by utilizing our emissions dashboard for efficient carbon accounting.
Notifications
Stay up to date on your fleet with real-time notifications on equipment and orders.
Benchmarking
Monitor, benchmark and compare how your equipment stacks up against industry peers.
Total Control works for a wide range of customers
"Without Total Control, there would be waste everywhere. Without it, our costs would spiral. It's effectively taken our spend from $12M to about $4M."
- Equipment Director for a major petrochemical refinery
“No longer do we rent a piece of equipment, walk away from it and not think about it until we get the bill.”
- Logistics Manager for a commercial contractor
“The level of detail we get with Total Control is better than our own system. We immediately saw an opportunity to become more efficient with our equipment, billings and everything else.”
- Company Supervisor for an oil and gas contractor
We can help you effectively manage your equipment
Managing equipment utilization has always been difficult. That changes with the United Rentals Benchmarking Service. Built on 20+ years of data and expertise, United Rentals has created the first comprehensive utilization benchmark for different industry and equipment categories.
Total Control FAQs
See FAQs below for Total Control service and support.
Learn more about the upgraded online ordering experience. Download the guide.
For our Total Control users, we provide a dedicated customer support team to ensure direct and comprehensive assistance. If you are a total control user, reach out to our team at 844.474.8520 or [email protected] for questions or concerns.
No, our customer care line is reserved for general rental questions and support. This number can be found on the header and footer of every page on UnitedRentals.com.
To better assist our Total Control users, we have a dedicated customer support contact that can be reached by phone at 844.474.8520 or via email at [email protected]
In order to provide efficient and comprehensive customer support, please have your account number or account name ready for our experts to accurately assist you.
Total Control and United Rentals’ mobile app allows you to view important data points of telematics-enabled units including location, utilization, low fuel, low DEF and more. This means you can see the physical location and usage information of your equipment in real time, giving you a more accurate understanding of how your equipment is being used. Telematics allows for real-time tracking and insights, enhancing equipment usage and site management efficiency.
A lien release is a document that releases any potential legal claims to a property in exchange for payment, typically used and issued by a contractor, subcontractor, supplier, equipment letter and more. Total Control gives you complete visibility over your lien release requests, even offering same-day lien request returns from any connected device. For more help, visit our new Help Center and search “Lien” for in-app guidance on creating a request or contact Total Control support.
Open the United Rentals mobile app or Total Control and click on "Create a Profile" to fill in your details to create an account. If you already have a digital profile, you will be prompted to create or reset your password. You can also email us at [email protected] with your full name, phone number, email address and account number(s). Our team will then set everything up and send each user an email with a link to create their own password.
Digital Solutions
Online & Mobile Services from United Rentals
United Rentals Mobile App
Rental management, on the job, on the go — right in your pocket.
Equipment Service and Maintenance
Routine service and preventative maintenance to keep your equipment running at peak performance.
Lien Waiver Request
Download and send the completed form for a lien waiver request.