A hospital was experiencing issues with a newly installed backup generator system not running correctly. The hospital called the system manufacturer as well as United Rentals Electrical Solutions group. A United Rentals representative quickly followed up with a site visit, providing important information on testing. With a better understanding of the critical nature of the situation, the company asked United Rentals to bring in a load bank to test the backup system. The United Rentals team quickly identified multiple issues with installation.

If the tests would not have been done and the issues gone unidentified, the hospital could have potentially been out of compliance, and more importantly, patient care could have been jeopardized in the case of power failure.